Entrepreneur Center to hold Customer Service Workshop in Clarksdale

customer service

Jackson, Mississippi — March 25, 2015 — The Mississippi Development Authority’s Entrepreneur Center will hold a customer service workshop from 5:30 p.m. – 7:30 p.m. on April 21-22 at Stone Pony Pizza, located at 226 Delta Ave. in Clarksdale, Mississippi.
The workshop, The Customer Connection: Understanding the Importance of Effective Customer Service, will teach participants how to better connect with their customers in order to help their businesses grow and prosper.
“Customer service can be one of the most critical competitive advantages that a business can have in today’s highly dynamic business environment,” said John Brandon, manager of MDA’s Entrepreneur Center. “Our goal in offering this conference is to help small businesses in the Delta area find solutions to increase business locally. It is our plan that attendees leave the event armed with the knowledge to increase their business and better meet the needs of their potential customers.”
Topics to be covered include: First Impressions, Perceptions = Reality, Attitudes for Effective Service, Compliant Resolution, Up Selling, Follow Through, Creating Loyal Customers, and Managing Customer Expectations.
“My top priority as president of the Chamber is to increase the bottom line of our valued members through special programs and initiatives. This two-night, customer service workshop is a step towards that direction,” says Christopher Coleman, president of the Clarksdale/Coahoma County Chamber of Commerce. “Special thanks to the Mississippi Development Authority’s Entrepreneur Center for making this program available to the dedicated and hard-working members of the Chamber.”
“The Chamber is proud to be able to partner with MDA in presenting customer service training for our valued members.  We all understand the importance of good customer service in any business, no matter what type it is.  It’s what connects a business to its customer base and ensures good sentiments and return customers,” said Tana Vassel, economic development director for the Clarksdale/Coahoma County Chamber of Commerce and Industrial Foundation.  “We hope that our members will take full advantage of this unique opportunity to enhance their existing customer service skills or to learn new techniques in providing top notch customer service.”
Hosted by the Clarksdale/Coahoma County Chamber of Commerce and Industrial Foundation, the workshop will be taught by representatives from MDA’s Entrepreneur Center. There is no charge to attend, but pre-registration is required by Friday, April 17 at 12 p.m. For more information or to register, contact Tana Vassel at (662) 627-7337.
To learn more about MDA’s Entrepreneur Center, please visit mississippi.org/services/entrepreneurs/.

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